FAQs
What are your try-on booking terms?

Try-on appointments are available Monday–Friday and are scheduled in 30-minute time slots to give each client dedicated time to try on their selected pieces.

A non-refundable $15 booking fee is required to secure your appointment. If you proceed with a dress hire following your appointment, your $15 booking fee will be applied towards the cost of your hire. If you choose not to hire a garment, the booking fee is non-refundable.

The booking fee covers your reserved appointment time, preparation, styling assistance and administration associated with your booking.

Appointments can be booked up to 2 weeks in advance, with bookings closing 24 hours before your appointment time.

Once your appointment has been reviewed and confirmed by admin, you will receive a confirmation email containing the try-on address and appointment details.

We kindly ask that you arrive on time, as all appointments are limited to 30 minutes and we want to ensure they run smoothly for everyone. Arriving late may reduce the amount of time available for your try-on.

You are welcome to bring a maximum of one guest to your appointment. Where possible, we kindly ask that children are left at home to help maintain a calm and comfortable try-on environment.

Please keep in mind that due to back-to-back hires and busy periods, specific garments may not always be available to try on. Availability can change depending on current and upcoming bookings.

Appointments can be rescheduled up to 4 hours before your booking and cancelled up to 24 hours before. Changes made outside of these timeframes, or failure to attend your appointment without notice, will result in the $15 booking fee being forfeited.

We aim to create a welcoming and enjoyable experience for every client and reserve the right to refuse or reschedule appointments where necessary. 🤍
When can I collect my hire if I select Central Coast pickup?

If you’ve selected Central Coast pickup, you’ll receive an email the week of your hire letting you know your hire is starting soon. 24 hours before your selected collection date, you’ll receive another email with your pickup time, address and collection instructions, followed by a friendly SMS reminder on the morning of collection.

Please keep your collection email handy and check your spam/junk folder if you can’t see it. If you have any issues, please contact us via info@satinsilkhires.com.
What is the return policy?

Policy can be found in Here
When will my Garment be shipped?

All garments are express shipped at the beginning of the week to ensure your item arrives in time for your booking dates. If your event is booked at the beginning of the week, your garment will be sent out the week before.
How much does shipping cost?

Shipping is $28, which includes express delivery to you as well as a return satchel, making the process smooth and easy for all clients.
Can I hire multiple items?

Absolutely! Subject to availability, you can browse and select multiple items for your chosen dates.
The item I received has some damage

Satin & Silk Hires ensures no item sent out is unwearable. While not all garments are brand new and some may show minor signs of wear, we do not send out items with excessive damage. All items are carefully looked after and photographed prior to being sent out. If you believe your garment has arrived damaged, please contact us immediately at info@satinsilkhires.com
What if I damage the item during my hire?

Any damage caused during the hire period may result in repair or replacement fees depending on the extent of the damage. Please contact us immediately. 
Can I book an item for longer than the standard 4-day hire?

Yes! At Satin & Silk Hires, we offer both 4-day and 8-day hire options. If you require a longer hire period, please contact us at info@satinsilkhires.com
I don’t like the fit on me — can I get a refund?

We do not offer refunds or exchanges for change of mind, including sizing or fit issues, as customers select their items at the time of booking. Please choose carefully and refer to sizing details before confirming your hire.

If there is a fault or the item is not as described, please contact us and we will assist in line with our Consumer Guarantee obligations.
What happens if my item doesn’t arrive on time?

In the rare case of a delivery delay, please contact us immediately so we can assist and resolve the issue as quickly as possible.
Do you clean the garments?

Yes! All garments are carefully cleaned between every hire in accordance with their individual care requirements. Depending on the garment and fabric, this may include professional dry cleaning or appropriate hand washing to ensure each piece is properly cared for and ready for its next hire.
Whats your Try-On Booking Terms

A non-refundable booking fee of $15 is required to secure your 30-minute try-on appointment.

Your appointment fee will be credited towards your dress hire if you proceed with a booking following your appointment.

The booking fee is not refundable if you decide NOT to hire a garment.

The booking fee covers the reserved appointment time, styling assistance, preparation, and administration associated with your booking.

Appointment credits are valid only for the appointment they were booked for and cannot be exchanged for cash.

If you need to reschedule your appointment, please provide as much notice as possible. We will do our best to accommodate your requested date and time, subject to availability.

If you fail to attend your appointment without notice, your booking fee will be forfeited.

We kindly ask that you arrive on time to ensure you receive your full 30-minute appointment. Late arrivals may result in a shortened appointment where necessary to avoid impacting subsequent bookings.