Shipping policy
Satin & Silk Hires
Shipping Policy
Last Updated - June 2026
Shipping Area
We currently ship within Australia only. International shipping is not available.
Shipping Method & Courier
All orders are shipped via Australia Post Express Post. This includes a prepaid express return satchel for returning your hire item after your event.
Shipping fee
A flat shipping fee of $28 applies. This includes:
i) Express delivery to you
ii) Return express satchel for sending the item back
No additional postage costs apply unless otherwise stated.
Dispatch & Delivery Timing
We aim to ship all orders in advance of your event date to allow adequate delivery time. Once dispatched, delivery is managed by Australia Post. While we take care to ensure timely dispatch, delivery timeframes are not guaranteed and may be affected by courier delays, weather events, or other circumstances outside our control.
If your item does not arrive in time, please contact us immediately at info@satinsilkhires.com so we can assist and investigate with the courier.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details where available.
Delivery Responsibility
Once an item has been marked as delivered by Australia Post to the address provided at checkout, responsibility for the parcel transfers to the customer.
We are not responsible for loss, theft, or delays that occur after successful delivery.
Collection Option
If you select Collection, you will receive an SMS or email with pickup instructions once your booking has been confirmed. Please note that all collection orders must be returned via drop-off and cannot be posted back to us.
Collection instructions will include:
- pickup location details
- collection instructions and requirements
- return drop-off instructions if applicable
Hire Period + Return
We offer 4-day and 8-day hire periods depending on your booking.
At the end of your hire period:
i) If your Hired Garment is shipped, you must return it using the prepaid Australia Post Express return satchel provided. The Hired Garment must be placed back into the Satin & Silk Hires white garment bag together with the enclosed information card. Secure the garment bag and place it inside the return satchel before lodging it with Australia Post.
All return satchels include a return instruction card containing important information about the return process. You must follow these instructions when returning your Hired Garment.
ii) If collected: you must return the item via drop-off as per the instructions provided in your booking confirmation
Items must be returned by the agreed return date to avoid late fees.
Consumer Guarantees (ACL)
Nothing in this policy excludes or limits your rights under the Australian Consumer Law. If a service fails to meet consumer guarantees, you are entitled to a remedy as required by law.