Privacy policy
SATIN & SILK HIRES
PRIVACY POLICY
Last updated: June 2026
We respect your privacy. This policy explains how we collect, use, disclose, store and protect your personal information and how you can access, correct, or complain about our handling of your information.
Our Commitment
Chloe Cid-Pinkas trading as Satin & Silk Hires ABN:68 326 507 976 (“we”, “us”, “our”) is committed to managing personal information in accordance with the Australian Privacy Principles (“APPs”) under the Privacy Act 1988 (Cth) (together, “Privacy Laws”).
This document explains how and why we collect, use, hold and disclose personal information and is referred to as our “Privacy Policy”. You will also find information about how to contact us if you have any questions about Privacy or this Privacy Policy, including how to access or update your personal information or make a complaint. By providing your personal information to us, you consent to our collection, storage, use and disclosure of your personal information in accordance with this Privacy Policy. We may update this Privacy Policy from time to time, as needed. We recommend that you check back frequently to make sure you are aware of any updates.
In this Privacy Policy, “you” refers to any individual about whom we collect personal information and may be one of our customers (current or prospective), suppliers, agents, service providers or employees.
What is personal information?
Personal information is any information or an opinion about an identified individual who can be reasonably identified from the information or opinion (whether true or not). Personal information we collect from you may include, your name, email address, postal address, phone numbers, personal preferences and references, business information or personal circumstances, social media information, IP address, device and browser type, financial and payment information and/or credit-related information.
How do we collect and store personal information?
We collect personal information from you when you:
· contact us (make an enquiry) through our social media or website;
· complete a garment hire booking request;
· receive services or hire garments from us;
· supply services or products and garments to us;
· otherwise engage or interact with us, including via our website, social media, digital platforms, phone, email or in person, this might include browsing, booking, messaging or returning a garment to us.
As further stated in this Privacy Policy, we use cookies, web analytics tools (including Google Analytics) and similar technologies to monitor website usage, improve services and tailor marketing. To find out how Google Analytics processes your such data please refer to their privacy policy here: http://www.google.com/policies/privacy/partners/.[Legal2]
We maintain physical, electronic and managerial security to safeguard and secure your personal information. To the extent permitted by law, we take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for its purpose of collection.
Why do we collect and use your personal information?
We may collect and use your personal information for the following purposes:
· to verify your identity (where reasonably necessary to prevent fraud/loss and manage repairs/claims);
· to provide our hire garment services to you (take bookings, deliver and receive garments, manage bonds/returns, process payments and customer support);
· to send you information about our business and services which we consider of interest to you;
· where required or permitted by law; and
· other purposes for which you have provided your prior consent.
We may share personal information with:
· service providers (payment gateways, banks, ID/fraud services, couriers);
· professional advisors;
· regulators and law enforcement where required by law.
Children and young people
Our products and services are intended for adults booking garment hire. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us so we can delete it unless we’re legally required to keep it.
How do we use personal information for direct marketing?
If at any time you do not wish to receive any Direct Marketing Communications, you may notify us at any time by using our “unsubscribe” facilities included in the Direct Marketing Communication or by contacting us at the details set out at the end of this Privacy Policy.
We use cookies, web analytic tools and similar tracking technologies to monitor activity on our website which helps us improve personalisation and support our marketing efforts. Cookies are digital identifiers stored on your device. We may collect information such as your device type, browser, IP address, duration of your visit, and the pages you visit on our website and on third-party websites. We may also access third-party cookies stored on your device. This information may directly or indirectly identify you. You may set your browser(s) to provide notification when a cookie is received, and the opportunity to accept or reject the cookie. You can also refuse all cookies by turning the function off in your browsers. However, to ensure the full functionality of our website and applications/ web based tools the use of cookies is needed.
Our stance on doxxing
We are committed to protecting personal information in accordance with Privacy Laws. We strictly prohibit doxxing—the unauthorised collection, publication, or disclosure of personal information that could identify an individual or cause them harm. We take reasonable steps to secure personal information against misuse, interference, loss, or unauthorised access and disclosure. Any suspected or actual privacy breach, including doxxing, will be appropriately managed and where required, reported to affected individuals and the Office of the Australian Information Commissioner.
What about links to other websites?
Our social media and website may contain links to third-party pages and websites. We do not have any control over and are not responsible for the content or privacy practices of social media pages or websites that are linked to our pages or website. You access and use any linked website at your own risk. You should read the privacy policies on any linked website and only access and use the linked websites if you agree to the terms of those privacy policies.
What are your rights?
You have the right to:
· access the personal information we hold about you;
· request updates and corrections to the personal information;
· withdraw consent in circumstances where collection, use or disclosure was based on consent;
· make a complaint if you believe we have mishandled your personal information.
We take reasonable steps to ensure that personal information we collect, use or disclose is correct, complete and up to date. From time to time we may contact / remind you to update your personal information or implement other processes by which you can update your personal information yourself. Any inaccurate personal information held will be corrected promptly when it is identified.
Questions, concerns, complaints?
If you have any questions, concerns or complaints about how we handle your personal information, please reach out to us:
Satin & Silk Hires
Phone: 0432 397 804
Email: info@satinsilkhires.com
We will respond as quickly as possible and handle all complaints in a way that is fair and consistent. If you are not satisfied with our response, you can make a formal complaint to:
Office of the Australian Information Commissioner
Phone: 1300 363 992
Mail: Director of Compliance
GPO Box 5218 Sydney NSW 2001